Site Reliability Engineers (SREs) are IT specialists responsible for ensuring the reliability and stability of software. They bridge the gap between development and operations by taking on tasks traditionally handled by operations, leveraging automation to improve efficiency and scalability. This approach helps maintain system performance and uptime while enabling faster, more reliable software updates.

DevOps, as the name suggests, is a combination of development and operations aimed at increasing the efficiency, speed, and security of software development and delivery in comparison with traditional software development models and infrastructure management processes. It is the combination of cultural philosophies, practices, and tools that encourages collaboration, automation, and cross-team communication to accelerate an entity’s ability in delivering applications and services.

Platform Engineers create a shared platform for software engineers that improves the security, compliance, costs, and time-to-business value for development teams by designing, building, and maintaining the core components of a platform, including tools for application delivery and infrastructure management. When it comes to skills, sharp problem-solving abilities, knack for analytical thinking, and a deep understanding of Continuous Integration/Continuous Deployment (CI/CD) concepts keep them on top of their game.

Technical Operation Engineers manage and test the deployment of software products, provide technical support, execute tasks assigned by the Service Desk, and procure parts and components to facilitate repairs and modifications.

A Network Operations Center (NOC) and a Security Operations Center (SOC) are both important for protecting a business's network and data. NOCs focus on ensuring network performance, preventing downtime, and responding to disruptions.SOCs are the first line of defense against cyber threats, actively detecting, analyzing, and mitigating security risks. By combining NOC and SOC operations, companies can mitigate redundancies in tooling, staffing, and processes.